Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Return Policy – Personal Hygiene Products
For health and safety reasons, we are unable to accept returns or exchanges on personal hygiene products once they have been opened or used. Because these items are designed for direct contact with the skin, accepting returns could compromise sanitary standards and the well-being of our customers.
We appreciate your understanding and encourage you to reach out before purchasing if you have any questions about product details or suitability. Please contact us if these products are defective, and we will do our best to replace or refund your money.
Are any purchases final sale?
We are unable to accept returns on certain items, such as used brushes and socks for personal hygiene reasons.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured primarily in Germany, Peru and the in the USA. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.